![]() FireHydrant recommends using a generic Zendesk admin account to authorize the connection. You will be prompted with the following dialog. Navigate to the Integrations configuration page from the left-hand navigation bar. In order to install the FireHydrant Zendesk Marketplace app, you'll need to have a Zendesk administrator role. Configuring the FireHydrant Zendesk Integration PrerequisitesĪ FireHydrant owner role is required to configure the Zendesk integration in FireHydrant. The Zendesk integration is only available for Enterprise-level FireHydrant accounts. Installing the FireHydrant Zendesk Marketplace app in Zendesk. ![]() ![]() Enabling the Zendesk integration from the FireHydrant Integrations page.There are 2 parts to the Zendesk integration configuration: FireHydrant's Zendesk integration allows users to link Zendesk support tickets to an incident to help track customer impact and guide customer communications. From a customer-impact standpoint, support tickets are one of the key indicators of which customers are being currently impacted by an incident.
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